Cancellation policy

Cancelling your subscription

You can cancel at any time from your account. Log in, open Subscriptions, and choose Cancel. It takes effect immediately - there is no phone call, no email required, and no retention offer to sit through.

If you are on the monthly plan, cancelling stops the next box. You keep everything already sent.

If you are on a season (4-box) or year (12-box) plan, you have already paid for boxes you have not received. See Refunds on prepaid plans in our refund policy - you get money back.

Your collection stays yours. Cancelling does not remove your creatures, your cards, or your terrarium.

Skipping a box, pausing, changing your dates

Skip a box. From your account, open Subscriptions and choose Skip next box. Do it any time before the charge date. Skipping is free and you can skip as often as you like.

Pause. You can pause for up to three months. Your place in the collection is held - when you come back you pick up where you left off and do not miss a creature.

Change your dates. Your box is timed to your cycle, and cycles move. You can change your delivery date from your account as often as you need, no explanation required.

Skipping and pausing do not shorten a season or year plan. If you bought 12 boxes, you get 12 boxes - skips just move them further apart.

If a payment does not go through

Cards expire and banks decline things. We do not cancel your subscription over it.

We email you the day it fails, with a link to update your card. We try again three days later. If that fails, we try once more three days after that.

If the third attempt fails, we pause your subscription rather than cancel it. Your size, your schedule, and your place in the collection are all kept. Update your card from your account whenever you are ready and your next box ships on your next scheduled date.

Automatic renewal

Fortune Coochi subscriptions renew automatically until you cancel. We will never charge you without telling you first.

Monthly plan. We email you three days before each charge, with the amount and the date, and a link to skip or cancel.

Season and year plans. These are a single upfront charge. We email you seven days before the plan renews, with the renewal amount and the date, and a link to cancel before it goes through.